If you have a complaint about any aspect of our service, please contact us directly. To help us investigate and resolve the problem as quickly as possible, please give us the following information: 
We will try to resolve your complaint immediately, and with minimum inconvenience to you.

If it is more complex, we will: 
Send an acknowledgement of your complaint by email within five working days. 
Confirm who will handle your complaint, and how you can contact them. 

We will keep you informed of progress and aim to resolve your complaint and provide you with a final response within eight weeks, which includes:

If we are unable to provide you with a final response within eight weeks we will write to you with an explanation and with an indication as to when you will get one. As Ethex is not currently registered with the Financial Conduct Authority, we do not come under the remit of the Financial Ombudsman.