How can we help you?

Registration FAQs

I have not received my account verification email when setting up my account. What should I do?
What is the Investor Appropriateness Test and why must I complete it before investing?
What are the risks when investing on Ethex?
Am I eligible to benefit from the tax reliefs advertised on an investment?
What category of investor am I?
I have been asked to submit additional identity documents. Why is that?

Investor FAQs

How can I update my personal details and contact information?
I have not received an email confirming my order. What should I do?
Why does my order still show as “in progress”?
Can I invest jointly with another account holder?
Can Ethex provide any advice regarding which investments I should choose?
I live outside the UK: can I still invest?
Can I invest on behalf of my children or grandchildren?
Can I cancel my investment?
Do you accept card payments for investments?
Why do Ethex charge card transaction fees for making investments?
Can I still pay for my investment with a cheque?
What happens to my investment if a raise does not reach its target amount?
What is your complaints procedure?
Where can I find out how my investment is doing?
How to I transfer the holdings of a deceased investor?

Raising Finance FAQs

What’s the process of applying to raise finance via Ethex?
What match funding opportunities are available and how do I apply for them?
Can you help my organisation access grant funding?
Is my organisation eligible to raise finance through Ethex?
What are the fees?
How much can I raise?
Can I raise finance to pay off existing company debts?
Why should I choose Ethex to raise finance for my organisation?
Will I get support promoting and marketing the raise?
What types of investment products can I issue through Ethex?
What is Ethex’s regulatory status?

Ethex IFISA

How do I open/invest within the Ethex IFISA?
How do I recognise whether an investment is IFISA eligible?
How do I ensure that my investment is held within my Ethex IFISA?
Are there any fees associated with the Ethex IFISA?
Can I invest in Energise Africa products within the Ethex IFISA?
How do I transfer funds to my existing Ethex IFISA from another ISA?
Can I pay for an order by ISA Transfer?
Can I move an existing investment into my Ethex IFISA
How do I transfer funds from my existing Ethex IFISA to another ISA?
Does it count towards my IFISA allowance if I decide to cancel my investment before an offer completes?
Am I guaranteed to benefit from tax-free returns by investing within the Innovative Finance IFISA?

Registry and Portfolio FAQs

Where can I get information regarding previous years interest payments?
Where can I access my repayments?
How can I access my share/bond certificate?
How do I withdraw funds from my Ethex e-wallet
What if my Portfolio is not showing the correct information?
I have made multiple investments via the Ethex platform but I am unable to see all of these in my portfolio, why is that?
Why can’t I currently see the balance activity and repayment history for those investments which Ethex are the registrar?

Investments offered on the Ethex platform are not readily realisable, which means that they may be difficult to sell and you may get back less than you originally invested. Investments are not covered by the Financial Services Compensation Scheme (FSCS) and returns are not guaranteed. If you are in any doubt, you should contact an Independent Financial Adviser.

Investments offered on the Ethex platform are not readily realisable, which means that they may be difficult to sell and you may get back less than you originally invested. Investments are not covered by the Financial Services Compensation Scheme (FSCS) and returns are not guaranteed. If you are in any doubt, you should contact an Independent Financial Adviser.