Don’t invest unless you’re prepared to lose all the money you invest. This is a high - risk investment and you are unlikely to be protected if something goes wrong. Take 2 mins to learn more

Don’t invest unless you’re prepared to lose all the money you invest. This is a high - risk investment and you are unlikely to be protected if something goes wrong. Take 2 mins to learn more

How can we help you?

Registration FAQs

What are the risks when investing on Ethex?
What is the Investor Appropriateness Test and why must I complete it before investing?
I have not received my account verification email when setting up my account. What should I do?
I have been asked to submit additional identity documents. Why is that?
What category of investor am I?
What’s the cooling-off period for?
Can I create a joint account and/or multiple accounts with the same email address?
Can I create an account if I don't live in the UK?

Investor FAQs

How can I update my email address and contact information?
I have not received an email confirming my order. What should I do?
Why does my order still show as “in progress”?
Can I invest jointly with another account holder?
Can Ethex provide any advice regarding which investments I should choose?
I live outside the UK: can I still invest?
Can I invest on behalf of my children or grandchildren?
Can I cancel my investment?
Do you accept card payments for investments?
Why do Ethex charge card transaction fees for making investments?
Can I pay for my investment with a cheque?
What happens to my investment if a raise does not reach its target amount?
What is your complaints procedure?
Where can I find out how my investment is doing?
How to I transfer the holdings of a deceased investor?
Am I eligible to benefit from the tax reliefs advertised on an investment?

Raising Finance FAQs

What’s the process of applying to raise finance via Ethex?
What match funding opportunities are available and how do I apply for them?
Can you help my organisation access grant funding?
Is my organisation eligible to raise finance through Ethex?
What are the fees?
How much can I raise?
Can I raise finance to pay off existing company debts?
Why should I choose Ethex to raise finance for my organisation?
Will I get support promoting and marketing the raise?
What types of investment products can I issue through Ethex?
What is Ethex’s regulatory status?

Ethex IFISA

How do I open an IFISA with Ethex?
Can I pay for an order by ISA Transfer?
How do I transfer funds to my existing Ethex IFISA from another ISA?
How do I transfer funds from my existing Ethex IFISA to another ISA?
Are there any fees associated with the Ethex IFISA?
Does uninvested money in my IFISA accrue interest?
How do I recognise whether an investment is IFISA eligible?
How do I ensure that my investment is held within my Ethex IFISA?
Can I move an existing investment into my Ethex IFISA?
Can I invest in Energise Africa products within the Ethex IFISA?
Does it count towards my IFISA allowance if I decide to cancel my investment before an offer completes?
Will interest and capital repayment be included in my annual ISA tax allowance?
Am I guaranteed to benefit from tax-free returns by investing within the IFISA?
What are the risks associated with investing via IFISA?

Registry and Portfolio FAQs

Where can I get information regarding previous years interest payments?
Where can I access my repayments?
How do I withdraw funds from my Ethex e-wallet
Why can’t I currently see the balance activity and repayment history for those investments which Ethex are the registrar?