Don’t invest unless you’re prepared to lose all the money you invest. This is a high - risk investment and you are unlikely to be protected if something goes wrong. Take 2 mins to learn more

Don’t invest unless you’re prepared to lose all the money you invest. This is a high - risk investment and you are unlikely to be protected if something goes wrong. Take 2 mins to learn more

Read our full Risk Warning

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Derril Water Onboarding Update

DERRIL WATER

Setting up your Ethex account

We're creating your Ethex account so you can view your shares in Derril Water, manage your details, and receive future payments into your secure wallet.

WHERE THINGS STAND

Track your onboarding

This tracker reflects where Derril Water members currently stand in the process. We'll update it regularly.

Step 1

Details submitted
Co-operative members provide Ethex with their individual details.

Step 2

Data validated
We validate the data that you've provided.



Step 3

KYC checks
An established third party conducts Know Your Client checks - required before accounts can receive payments.


Step 4

Account ready
Your shares are matched to your account and you're ready to log in.


IN PROGRESS

CURRENT STATUS

Currently Ethex is at Stage 4. Your shares have been matched to your account and you can log in to view your portfolio. 

What happens at each stage

Steps one and two

Details and validation
Members provide their individual details and we validate the data received.


Step three

Know Your Client (KYC)
A regulatory requirement, run with an established third-party provider, before any account can receive payments.


Step four

Account ready
Once you've passed KYC, we create your account and match your shares to it. You can then log in to view your shares and certificates, manage your details, and receive future payments.

FAQS

Your questions answered

Why am I hearing from Ethex? 
Your organisation has appointed Ethex to provide registrar services for your investment. This means your records, documentation, and investor services will now be managed securely by Ethex. 

Do I need to pay anything to use Ethex? 
No. Setting up your account and accessing your investment on Ethex is completely free. 

Who is Ethex? 
Ethex is the UK’s leading positive investment platform, founded in 2013. It has helped over 43,000 people invest in projects and organisations creating a fairer more sustainable future raising more than £135 million to date for community energy, affordable housing and finance, sustainable farming and more. Ethex also provides secure registry and investor relations services for over 50 clients, giving you access to an online dashboard where you can view and manage your investments.  

What will I be able to do on Ethex? 
Your new dashboard will allow you to:  
- View your investment portfolio and receive investment alerts from your organisation
- Receive payments and update your personal details and communication preferences  
- Opt in to hear about other impactful investment opportunities on Ethex
 
What about share certificates? 
If share certificates apply to your investment, these will be issued once you’ve completed the onboarding process. You’ll receive a notification when they’re ready.  

What happens to my member payments? 
You can choose where member payments are sent. Either directly to your bank account or to your Ethex wallet, where you can withdraw funds or reinvest in other opportunities. Please note that all the payments, by default, will go to your Ethex wallet. 

What if the member has passed away? (Probate) 
If you are dealing with the estate of a member, please contact probate@ethex.org.uk and our team will guide you through the probate process. We will need to see certain documents (such as the death certificate and Grant of Probate) before we can update the records. 

Can I hold my investment jointly or transfer it to someone else? 
Investments are usually held in a single name. If you need to discuss joint holdings, transfers, or making changes to who holds the investment, please get in touch at registry@ethex.org.uk 

What if I change my bank account details? 
You can update your bank account information securely in your Ethex dashboard at any time. 

What if I already have an Ethex account? 
If you’ve used Ethex before, you can log in with your existing account. Once you complete the ID check, your investment will be added to your portfolio. 

What if I don’t want to set up an Ethex account? 
To continue receiving member payments and access your membership records, you will need to open an Ethex account. This is the only way we can provide you with secure investor services. 

Where can I get more help? 
The Ethex team is here to support you:  
📞 Call: 01865 403304  
📧 Email: help@ethex.org.uk 


Questions in the meantime?

Contact Prashant or Hazel - we're looking forward to meeting you.


help@ethex.org.uk

Ethex is proud to have received the following awards

Ethical Consumer Best Buy

Winner, Community Energy awards 2025

Winner, Fintech awards 2025


Winner, EDIE awards 2026


Shortlisted - national sustainability awards


2026 changemakers of the year

Investments offered on the Ethex platform are not readily realisable, which means that they may be difficult to sell and you may get back less than you originally invested. Investments are not covered by the Financial Services Compensation Scheme (FSCS) and returns are not guaranteed. If you are in any doubt, you should contact an Independent Financial Adviser.

Risk Warning

Investments offered on the Ethex platform are not readily realisable, which means that they may be difficult to sell and you may get back less than you originally invested. Investments are not covered by the Financial Services Compensation Scheme (FSCS) and returns are not guaranteed. If you are in any doubt, you should contact an Independent Financial Adviser.